|
|
|
Receive a $50 to $250 discount on a home/dive package
plus other specials available now.
Click here for details
Frequently Asked Questions
- Why should I rent a home through Cozumel
Vacation Rentals?
Our main office is here on Cozumel, but we are much more than a
rental company. We are a professional property management and vacation
rental company that has been in business on Cozumel for over 11 years. All
of the homes and villas we manage are privately owned and our company
maintains each of the properties you see advertised on this web site. We
have built and maintained an excellent reputation because we only accept
management of vacation homes and villas that meet our strict guidelines
for quality. This doesn't make our vacation rentals more expensive for
you. What it does mean to you, is that every home we represent is
completely furnished, well decorated, constantly inspected and maintained,
kept impeccably clean and properly equipped for the comfort, security and
privacy of guests. (Our management staff are home owners themselves, and
realize the specific maintenance issues involved in keeping a home in top
condition.)
Cozumel Vacation Rentals is proud to be a
member of the Better Business Bureau and the BBB OnLine. Our company was
even featured in the BBB OnLine newsletter to over 20,000 members. You can
see it at http://www.bbbonline.org/update/issue.asp?ID=13
- Are you different than a rental
agent?
We do act as a
rental agent for the homes we manage but there are a number of important
differences. As the property management company caring for these vacation
homes, we live and work on Cozumel and we are extremely familiar with the
homes we represent. Some vacation homes are rented by booking agents in
the U.S. that may or may not have ever personally seen the house. If you
prefer to work with a U.S. based rental agent, we can provide you with a
reference for those agents who are authorized to represent our properties
and have personally visited & inspected each one.
- Why should I care that a professional
company manages a home?
A management company is important to insure
the quality of a home and the comfort and security of guests. A
professional and reliable management company can assure a home is kept
clean and in top condition for guests, arriving guests are met at the
airport, there is dependable and well trained maid service, there is
regular delivery of purified water and linens and additional guest
services required by guests are arranged. There are some vacation home
owners unwilling to invest in the expense of a professional management
company. However, without one homes can suffer from a lack of maintenance
and if problems do develop, guests in these homes may be left without
recourse. Who does a guest call if "the friend who looks after our house"
on Cozumel forgets to meet them at the airport and leaves them waiting for
hours, or if the maid simply never shows up?
At Cozumel Vacation Rentals, our normal office
hours are 9am-3pm, CST, Monday through Saturday but we are on-call 24
hours a day/7 days a week for emergencies via our radio telephones and all
guests are given that number. Our commitment is to provide the finest
quality vacation homes possible, plus our personalized service to each one
of our guests. We do everything possible to insure that every home is in
the finest condition possible, but should you encounter any difficulties
during your stay we are here to assist you because our responsibility to
you does not end once you've rented a vacation home. But don't just take
our word for it, read what our happy
guests have to say about us.
- How far in advance do I need to reserve a
home?
There
is no set time limit for reserving a home but many homes, especially those
on the water, book up several months in advance. Christmas and New Year
weeks book as early as 10 months prior. We accept reservations up to 15
months in advance.
You may email, phone or fax
us at at our U.S. reservations office, 713- 523-1013. Please include your
email address, phone and fax number, your arrival and departure dates, any
homes in which you are particularly interested, the amenities you'd like,
the number of people in your party and, if there are children, their ages.
The more you can tell us about your party, the better we can help you find
the perfect vacation home for your needs.
- What are your payment and cancellation
policies?
We can not accept credit
cards. The initial rental deposit of 50% of the rental fee confirms your
reservation and is non-refundable. The balance of the rental fee plus local
fees and security deposit must be made in U.S. dollars and are due within 45
days prior to the date of arrival and is non-refundable. All homes require
a security deposit (from $150 to $300) which is completely refundable
subject to a satisfactory inspection and will be returned to you by a
check in US Dollars within two weeks of departure.
Refunds of the initial rental deposit or balance will ONLY be issued
if we are able to re-book the same home for the same dates
and at the same rental rate. All cancellations, regardless of whether we
are able to re-book the home or not, are subject to a $150 processing fee.
Cancellation processing fee for any cancelled nights during Christmas or
New Years weeks is $300.
There are circumstances you should be aware of which
Cozumel Vacation Rentals and the home owner will not be liable for and for
which refunds will not be issued. These include, but are not limited to
Acts of God (including weather related
events), medical emergencies, accidents,
airline problems, personal loss or injury, etc. Because of these types
of potential problems we urge you to consider purchasing travel
insurance from an airline,
travel agent or third party insurance carrier which covers accommodations
and air travel. Read the
policy carefully to be sure you obtain the coverage you need. No refunds
or credits will be issued due to airline cancellations, changes or delays.
All payment and cancellation
policies also apply to all home rental/scuba diving
packages.
- How will I get from the airport to the
home?
Your house
manager will greet you at Cozumel Airport and assist you in obtaining
ground transportation. You will purchase tickets for one of the airport
vans and our house manager will wait with you until you are boarded
in one of the vans and will make
certain that the driver knows the location of the house. Due to local
transportation unions we are not able to personally transport you to the
home. We will meet you at the home to give you the keys, a tour of the
home and answer any questions you have.
- Is maid service included in the
rental?
Maid service is included in a
weekly rental where a maid will come every day except Sunday and major
Mexican holidays and clean the house. Bed and bath linens are changed
twice during the week. Personal laundry of the renters is not included in
this service.
- What about tipping in Mexico?
Gratuities are always
optional and should always be at
your discretion, based on the service you receive, but we are often asked
what is customary.
Maids:
Daily maid service (except Sunday and major Mexican holidays) is
included in the price of your vacation home. However, maids as well
as most workers on Cozumel do depend on tips as a large portion of
their income. Our maids work very hard to please you and have very
strict guidelines for accepting tips, so if you wish to leave a
gratuity please leave it at the end of your stay in the envelope
provided which is clearly marked for maid service. Because so many
guests ask us what is customary, a guideline for your consideration
is $1 U.S. per day per person occupying the
home.
|
Cook Service:
If we arrange cook service for you, please know that the cooks
are not direct employees of Cozumel Vacation Rentals. They work for
a company we have confidence in, and one with whom we've contracted
to provide excellent cooks for your culinary pleasure. Please help
us to be certain that these excellent workers receive what you
intend for them by leaving any gratuities in the separate envelope
clearly marked for cook service.
|
| House/Guest
Service Managers: Our house/guest service managers do not depend
on tips for their income. As you can imagine, however, tips are
always very appreciated are at your discretion. Our home/guest
service managers are there to provide you with the services you need
and to handle any problems that might arise. They are always very
happy to arrange additional services such as booking scuba diving,
tours, arranging car rentals, etc. In some cases because of the
amount of business we do with these providers we have been able to
negotiate a bit better rate for our guests and our house/guest
services managers are pleased to assist you in obtaining those
special rates. Please be assured that our staff is prohibited from
recommending or arranging services for our guests with
non-authorized providers. |
- When is check in and check out
time?
Due to the scheduling of flights in
and out of Cozumel, it is possible to have one group arrive and another
group depart on the same plane. Therefore, it is necessary for the
departing renters to check out by 10:00am on the day of departure so the
home can be cleaned and prepared for the incoming renters. Check in time
is 12:00
- Do the homes have
telephones or internet access
Every vacation home we represent has a
telephone or stationary cellular phone. These phones are for local calls
only and are electronically protected outgoing long distance calls. Sorry,
no exceptions. You can receive both local and long distance calls but for
outgoing long distance and toll calls (to cell phones) there are a number
of calling centers around town. There you can place long distance calls
using a credit card, phone card, or cash. There are a number of internet
cafes on Cozumel now and a few homes offer internet service for your
laptop. Please inquire when reserving a home.
- Are the terms and policies the
same if I purchase a home rental/diving package?
Reservation, payment and cancellation policies are
the same for packages.
However, our home rental & diving packages additionally include:
taxes, transportation costs to and from the airport and all diving
services as listed in the package.
- Can you arrange my diving,
cook service, excursions,
etc.?
We'd be
happy to arrange any additional
services you wish such as a personal cook, fishing,
scuba diving, snorkeling, island tours,
mainland excursions, baby-sitting and
more! Some of these services require reservations or a deposit in advance.
Because we have lived on Cozumel Island for years, we have tried many service providers. We use only those who
are reliable, honest, and charge a reasonable fee for their services.
Though we cannot be responsible directly
for their service, should
you experience any problems we do want to know about it and will assist
you.
For reservations and
information, email us at homes@cozumel-vacation-rentals.com
or call our US
Reservations Office
(713) 523-1013 Mon-Fri, 9am to 3pm (CST)
If you don't see a vacation home
that fits your needs, or would like information on an accommodations/scuba
diving package, please email us at
homes@cozumel-vacation-rentals.com
and we'll work to
find just the right home or package for you.
return to top |
