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We are much more than a rental company. We are a professional property management and vacation rental company that has been in business for over 14 years. All of the homes and villas we represent are privately owned and our company is in charge of all maintenance of each of the properties you see advertised on this web site. We have built and maintained an excellent reputation because we only accept vacation homes and villas that meet our strict guidelines for quality. This doesn't make our vacation rentals more expensive for you. What it does mean to you, is that every home we represent is completely furnished, well decorated, constantly inspected and maintained, kept impeccably clean and properly equipped for the comfort, security and privacy of guests.

Cozumel Vacation Rentals is proud to be a member of the Better Business Bureau and the BBB OnLine. Our company was even featured in the BBB OnLine newsletter to over 20,000 members. You can see it at http://www.bbbonline.org/update/issue.asp?ID=13  

• Are you different than a rental agent?

We do act as a rental agent for the homes we represent but there are a number of important differences. We are also responsible for the management of these vacation homes, our representatives on the island have lived and worked on Cozumel for many years and are extremely familiar with the homes we represent. Some vacation homes are rented by booking agents in the U.S. that may or may not have ever personally seen the house. If you prefer to work with a U.S. based rental agent, we can provide you with a reference for those agents who are authorized to represent our properties and have personally visited & inspected each one. 

• Why should I care that a professional company manages a home?

A management company is important to insure the quality of a home and the comfort and security of guests.  A professional and reliable management company can assure a home is kept clean and in top condition for guests, arriving guests are met at the airport, there is dependable and well trained maid service, there is regular delivery of purified water and linens and additional guest services required by guests are arranged. There are some vacation home owners unwilling to invest in the expense of a professional management company. However, without one homes can suffer from a lack of maintenance and if problems do develop, guests in these homes may be left without recourse. Who does a guest call if "the friend who looks after our house" on Cozumel forgets to meet them at the airport and leaves them waiting for hours, or if the maid simply never shows up?

At Cozumel Vacation Rentals, our normal office hours are 9am-3pm, CST, Monday through Saturday but our representatives on the island are on-call 24 hours a day/7 days a week for emergencies.  Our commitment is to provide the finest quality vacation homes possible, plus our personalized service to each one of our guests. We do everything possible to insure that every home is in the finest condition possible, but should you encounter any difficulties during your stay we are here to assist you because our responsibility to you does not end once you've rented a vacation home. But don't just take our word for it, read what our happy guests have to say about us.

There is no set time limit for reserving a home but many homes, especially those on the water, book up several months in advance. Christmas and New Year weeks book as early as 10 months prior. We accept reservations up to 15 months in advance.

• How do I reserve a home?

You may email or phone us at our U.S. number 512-371-3062. Please include your email address, day & evening phone numbers, your arrival and departure dates, any homes in which you are particularly interested, the amenities you'd like, the number of people in your party and the ages of anyone under 25 years old. The more you can tell us about your party, the better we can help you find the perfect vacation home for your needs. 

There are circumstances you should be aware of which Cozumel Vacation Rentals and the home owner will not be liable for and for which refunds will not be issued. These include, but are not limited to Acts of God (including weather related events), medical emergencies, accidents, airline problems, personal loss or injury, etc. Because of these types of potential problems we urge you to consider purchasing travel insurance from an airline, travel agent or third party insurance carrier which covers accommodations and air travel.  Read the policy carefully to be sure you obtain the coverage you need. No refunds or credits will be issued due to airline cancellations, changes or delays. All payment and cancellation policies also apply to all home rental/scuba diving packages.

• When is check out time?

Due to the scheduling of flights in and out of Cozumel, it is possible to have one group arrive and another group depart on the same plane. Therefore, it is necessary for the departing renters to check out by 10:00am on the day of departure so the home can be cleaned and prepared for the incoming renters.

• Do the homes have telephones and/or internet access

Every vacation home we represent has a telephone or stationary cellular phone. These phones are for local calls only. Sorry, no exceptions on local phones. 

Most homes offer free internet service for your laptop and many of those also have internet based free long distance calling to the U.S. and Canada (voice over internet) or other types of free long distance to the U.S. and Canada.  Please inquire when reserving a home.  If you have Skype on your laptop you should be able to make long distance calls from any vacation villa that has high speed internet service.